We’re committed and actively working to ensure that our website is usable and accessible to the widest possible audience, regardless of disability, capability or technology.

What is accessibility?

Accessibility is about ensuring that all of our web pages deliver content and services to people both with and without disabilities. Accessibility can improve usability not just for those with visual and physical impairments, but also for people with limited movement, learning disabilities, cognitive limitations and photosensitivity.

What we’re doing to continue to improve website accessibility

We’re working towards meeting at least level 2 (AA) of the W3C Website Accessibility Initiative (WAI) WCAG 2.0 Guidelines. For more information about the WAI Guidelines see: W3C Web Content Accessibility Guidelines.

Contacting us

If you have any difficulties using this site that you believe we could address, please let us know. It would be helpful if your query contained the following:

  • The URL(s) (web addresses) of the page(s) you’re having difficulties with
  • The nature of your disability
  • A description of the problem area

If you have a solution to suggest, please feel free to do so. To enable us to continually improve our website we welcome any questions, feedback or suggestions regarding its accessibility. If you have difficulty using any part of it, please contact us: Web Team, Highways England, Lateral Building, City Walk, Leeds, LS11 9AT or email

Further guidance and help

For information on how to optimise your own experience as a user of our website, see: